Frequently Asked Questions and Troubleshooting

~ Account Information ~

How do I register with Pointintime?
Simply click on the “Create an Account” tab and enter your personal or company information. Please note that if you are registering using a company’s email account, kindly enter full staff name – in the box indicated for “First Name”; full company name, in the box indicated for “Last Name”. You may ignore birthday and genda. Note that mandatory fields are marked with an asterisk *.
How do I sign-In to my account in Pointintime Website?
Please click on the Sign-in option and you will be prompted to enter your email and password. Please note that you must be registered with Pointintime before you can sign-in to Pointintime. Select the option of “register now” if you have not done so. Registration with Pointintime is free at no cost.
What is the minimum password Length? How can I improve the password security?
When creating a new password, you must enter at least 4 characters in length and should contain a string of numbers, letters, and punctuation marks. You may also mix uppercase and lowercase letters or make your password longer to further improve the pasword security.

Please be advised that your password should also be different from other passwords that you use on the internet.

I forgot/want to change my password.
You can reset your password by clicking on “Forgot your password” in the Sign-In page. However, if you know your password and want to change it, you can change it from the "My Account" tab and click on “User Profile” account settings.
I forgot my login email address.
Please do not create another account. Provide us with your name, postal code and birthday. We will help to identify the account and verify your identity to confirm your account information. Kindly send your request to admin@pointintime.com.sg. Will notification you through email and advise on the forgotten email address after verification.
I receive a "password incorrect" error message, even though I know the password is correct.
Please make sure that your caps lock key is turned off. If you're still having problems, please refer to FAQ on “I forgot/want to change my password.” to update your password.
Please send me a copy of my password without resetting it?
For security reasons, no one have the ability to provide you with your current password. However, you may request for your password to be reset. Please provide us with your name, postal code and birthday, and send your request to admin@pointintime.com.sg.

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~ Contact Information ~

How to add a new contact?
To add a new contact, you must log into the system and follow the steps below:
  • a) Click on "My Account" and select "Contacts" under "Account Settings".
  • b) Click on "Add new Contact" button.
  • c) Enter contact name, group (pick from list if contact group has been created), email and mobile phone number.
  • d) Save the contact.
  • e) Proceed to add new contact by repeating steps (b) through (d).
How can I update my contact information?
To edit your contact, you must log into the system using an individual or a company account and follow the steps below:-
  • a) Click on "My Account" and select "Contacts" under "Account Settings".
  • b) Click on "Edit" under the specific Contact name that you want to update.
  • c) Make necessary changes and save the record.

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~ Advertiser Profile Information ~

How do I create my Advertiser Customer Profile?
To create customer profile, you must log into the system and follow the steps below:
  • Click on "My Account" and select "Advertiser Profile" under "Account Settings".
  • Enter customer name and address information.
  • Save the record.

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~ Pointintime Advertising ~

How do I create an SMS advertising campaign to advertise my company through SMS?
To create a new SMS advertising campaign, you must log into the system as an individual or a company (please refer to FAQ on Creation of a new account) and follow the steps below:
  • Click on "My Account" and select "SMS Advertising" under "Account Settings".
  • Click on "Add a new SMS campaign" button.
  • Enter Campaign name, SMS Advertising message, category where SMS will be applicable, capping or maximum number of SMS that will be sent and for computing the cost of the campaign, expiry date for the campaign if any, and check the box to make the campaign effective.
  • Save and Pay for the campaign.
  • Follow the instructions prompted to make payment for the campaign.
  • Print the payment transaction confirmation once payment has been effected and return to PointInTime.
  • Your campaign will be listed in the respective campaign section.
How can I be included as a supplier in your Supplier Directory?
To subscript or be listed as a supplier, you must log into the system using an individual or a company (please refer to FAQ on Creation of a new account) and follow the steps below:
  • Click on "My Account" and select "Supplier Listing" under "Account Settings".
  • Click on "Add a new listing" button.
  • Enter business category that best descript your business, Company name as register with the local authority, any company logo if applicable, short description of your company, services or products offer, address, contact information and your company website link.
  • Save and Pay for the directory listing.
  • Follow the instructions prompted to make payment for the campaign.
  • Print the payment transaction confirmation once payment has been effected and return to PointInTime.
  • Your company should be listed in the supplier directory listing.
How can I update or edit my supplier listing?
To edit your supplier listing, you must log into the system using an individual or a company account and follow the steps below:
  • Click on "My Account" and select "Supplier Listing" under "Account Settings".
  • Click on "Edit" under Actions column for the specific Supplier name that you wanted to update.
  • Make necessary changes and save the record.
How can I extend or renew my Supplier directory listing?
To pay/extend/renew your supplier listing, you must log into the system using an individual or a company account and follow the steps below:
  • Click on "My Account" and select "Supplier Listing" under "Account Settings".
  • Click on "Pay/Extend" under Actions column for the specific Supplier name that you wanted to renew or extend your listing.
  • Follow the instructions prompted to make payment for the directory listing.
  • Print the payment transaction confirmation once payment has been effected and return to PointInTime.
  • Your supplier directory listing should be reflected with the new expiry date.

Note: For advertising fee, please refer to Event Rates & Advertising Fee or email to admin@pointintime.com.sg or call us for further clarification.

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~ Event Information ~

How do I post an event?
To post an event, you must ensure that you are a registered user of PointinTime and logon to your account. To ensure that your contacts are informed through email or SMS, you must maintain your contacts list. In the Events page and under the “Post an Event” frame, select an event category that best classify the event you are about to create. Click on the next button to proceed. Enter the following information and post the event:
  • Event Category – Classification of an event (example Birthday, President Award, Obituary, etc.)
  • Allow everyone on this site to see this posting - Determine if the event can be seen by public
  • Event Name – A short name for the event (example “Alvin’s 21st Birthday Celebration”)
  • Event Details or Description – A short description of the event to be posted.
  • Additional Details – You may add details such as Location of the event, Time, Dress Code, etc.
  • Event Image – You may attached an image relevent to the event with file size not more than 500kb and must be in the format of GIF, JPG or PNG.
  • Event Start and End Date/Time – The actual event start and end date / time.
  • Event Posting Start and End Date – The duration of the event to be posted.
  • Share event Contacts – This will allows you to pick your contacts whom you like to share the event with. Selected contacts will be informed through email and SMS base on contact information maintained by you.
  • Follow the instructions prompted to make payment for the event posting if applicable.
  • Print the payment transaction confirmation once payment has been effected and return to PointInTime.
  • Your event will be listed in the event page if public is allowed to view your event.

For event rates (only applicable for event category mark with an asterisk *), please refer to Event Rates & Advertising Fee or email to admin@pointintime.com.sg or call us for further clarification.

How can I update or edit my event?
To edit your personal event, you must log into the system and follow the steps below:-
  • a) Click on “view my events” in the Event page.
  • b) Listing of your event(s) will be displayed.
  • c) Click on "Edit" under Actions column for the specific Supplier name that you wish to update.
  • d) Make the necessary changes and save the record.

Note: Paid event can be updated except for posting date.

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~ Search Information ~

How can I search for a supplier?
To look for a supplier, click on the "Suppliers" tab.
  • Click on the "Supplier Directory" category to display the list of suppliers for the category.
  • Select the page number to display suppliers.
How can I view an event sent to me by my friend?
Under the “Got an event code via SMS/Email” box, enter the shortcut code that you received through your email/SMS in the event page. Click on the “View” button and the event should be retrieved and displayed.

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~ Payment Information ~

Will I still be charged if my paid event was disapproved before it started running?
If your paid event was disapproved, you will still be charged as payment for all paid event are made up-front. Event posting that do not violate PointInTime Terms of Use will not be rejected.

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Troubleshooting

~ Sign Up ~

My account name was rejected during sign up.
Please ensure that your email account does not contain any invalid punctuation and that the email account has not been previously registered with PointinTime. If you're still having problems signing up for an account, please send an email to admin@pointintime.com.sg.
It says there is an existing account associated with my email address.
Please send an email to admin@pointintime.com.sg to verify and request a new password for your account.

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~ Account Logon ~

I receive a "password incorrect" error message, even though I know the password is correct.
Please make sure that your caps lock key is turned off. If you're still having problems, please refer to FAQ on “I forgot/want to change my password.” to update your password.

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~ Email or SMS not sent ~

My contacts are not receiving my email or SMS invitations to an event.
If the event that you have created is a paid event where you need to submit a scan image for proof of identity and certification (such as an award certification or death certificate), this event must be approved after verification before it can be published. Email and SMS will only be triggered upon approval by Pointintime Administartor. Please provide us with your event name and email should further investigation be needed. Kindly sent your request to admin@pointintime.com.sg.

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Date Updated: 20th June 2009

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